WHAT ARE TAKEDOWN SPORTSWEAR’S SHIPPING & DELIVERY POLICIES?
FREE SHIPPING on orders of $100 or more - excluding team orders.
Takedown Sportswear offers flat shipping rates for items currently stocked by our warehouse. Free shipping is offered on qualifying items totaling $100 or more to the continental United States. Orders eligible for free shipping will be delivered via UPS SurePost. Some items are ineligible for free shipping and may incur an additional surcharge due to weight. Some items may necessarily ship separately and are ineligible for free shipping (e.g. made-to-order singlets, etc.). These items may include a fixed shipping cost. Please contact us for expedited shipping options.
Shipping cutoff for expedited shipping is 12 pm EST. Orders with expedited shipping placed after that time will be shipped the following business day. Use the following chart to schedule expedited shipping. These times are for items currently in stock, and may not apply to backordered products and items drop-shipped from the vendor. Please allow at least 3 days processing before shipment for drop shipped items. Expedited shipping services are unavailable to PO boxes. Our warehouse operates Monday-Friday. Orders received over the weekend will ship the following business day.
Delivery services are based on the shipping address submitted at checkout. Orders are processed Monday-Friday (excluding holidays). We do our best to ensure orders ship out same day from our warehouse. Shipping cutoff is 3 pm EST for standard ground shipments. Orders placed after that time will ship out the following business day. UPS SurePost delivery services range from 3-8 business days to the contiental United States. UPS Ground and Home Delivery services range from 1-7 business days to the contiental United States. We are unable to ship ground and home delivery to PO Boxes. Shipping addresses that include PO Boxes will be defaulted to UPS SurePost delivery services.
Tracking information for your order may be accessed under your account HERE. Takedown does not assume responsibility for lost or stolen shipments.
Returns & Exchanges
Any item returned that was purchased as part of a Buy One Get One promotion will be refunded the full online sale price minus the promotional discount amount. Ship items in their original packaging. All return packages must be shipped using a service that tracks packages. Takedown Sportswear does not assume responsibility for lost shipments. Returned orders are not credited shipping costs. Returns will be refused if labels and/or tape are applied to the packaging of items. RA numbers must be clearly indicated on labels. Shipments without RA numbers will be refused. Closeout products are not eligible for return or exchange. Please allow a minimum of 14 days for Takedown to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for the return payment to appear on your monthly printed statement. You will receive an email notification when we have processed your return. Takedown Sportswear reserves the right to make adjustments to the return policy.
To exchange an item, please complete the form below. Indicate the size you would like to exchange for in the comment box. A single instance of outgoing shipment costs for exchanged items will be assumed by Takedown. Any charges for subsequent exchanges or expedited shipping options will be the responsibility of the customer. Pre-paid shipping is not available for exchanges.
Merchandise has a 30-day warranty against defects. Any Takedown product that appears to be defective must be returned within 30 days from the date of purchase with receipt showing the date of purchase. Issues after the 30-day period should be communicated with the product manufacturer. Defective items will be exchanged for identical products or issued a refund. Please complete a request return authorization form for your defective item(s). Please indicate the defect in the comment box. Still have questions? Email us at firstname.lastname@example.org with your full name and order number. We will get back to you shortly.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To modify your email subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Accessibility Statement for Takedown Sportswear
We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working toward improving the accessibility of our website to ensure we provide equal access to all of our users. We ensure our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.