How do I return an item?
Merchandise purchased from Takedown Sportswear may be returned for a refund within 30 days of the date of purchase if it meets the following conditions. Merchandise must be returned in its original condition within 30 days of purchase. Returns received after 30 days will not be accepted. A restocking fee of 15% will be assessed on all returns totaling more than $300 retail. Made to Order items cannot be returned or exchanged.
Original condition is defined as:
- All tags still attached to product.
- Material must be unworn, unwashed, and unaltered.
- Merchandise must be in its original packaging.
- Return shipment must include the packing slip.
- Reason for return must be indicated.
- Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.
BOGO PROMOTION RETURN POLICY
Any item returned that was purchased as part of a Buy One Get One promotion will be refunded the full online sale price minus the promotional discount amount.
To request a Return Authorization (RA), please complete the form below. Indicate item(s) to be returned in the comment box.
Ship items in their original packaging. All return packages must be shipped using a service that tracks packages. Takedown Sportswear does not assume
responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders.
Returns will be refused if labels and/or tape are applied to the packaging of the actual items.
RA numbers must be clearly indicated on the label. Shipments without a RA number will be refused. Closeout products are not eligible for return or exchange.
Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to
appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.
Takedown Sportswear reserves the right to make adjustments to the return policy.
To exchange an item, please complete the form below. Indicate the size you would like to exchange for in the
comment box. A single instance of outgoing shipment costs for exchanged items will be assumed by Takedown. Any
charges for subsequent exchanges or expedited shipping options will be the responsibility of the customer. Pre-paid shipping is not available for exchanges.
Merchandise purchased from Takedown Sportswear has a 30-day warranty against any defects. Any product purchased that appears to be defective must be returned within 30 days from date of purchase with receipt showing
date of purchase.
Issues after the 30-day period should be taken up with the manufacturer of the product. Defective items will either be exchanged for identical product or issued a refund.
Please complete a request return authorization form below for your defective item(s), indicating the defect in the comment box.
WRONG ITEM(S) SHIPPED
If we have made an error in picking your order, please contact us immediately at 770-995-1395 or firstname.lastname@example.org and we will be happy to assist you.
Our normal business hours are 9:00 am to 5:00 pm eastern time, Monday thru Friday.